There are many Top Pitfalls of Mobile Archiving for regulated industries, such as: insurance, law firms, and accounting firms. Instant message software is usually used by these professionals to communicate with their clients. In this case, compliance with legal and regulatory standards can be quite challenging because text messages are often considered private, and in some instances, the messages can be hard to find and may require a warrant or other legal evidence to seize. Because they are easily retrievable, messages from phones can often be recovered and used against an individual. Additionally, many of these professionals may fear that their work through their cellular phones will now be subject to investigation. If this should happen, then this could have severe consequences for both work and life of the professional involved.
Another Top Pitfall of mobile archiving for regulated industries is that it is easy to overlook the importance of compliance and training. In this case, compliance is usually not an issue, because the devices can be used to send messages in the office, but what happens if an individual’s work is being distributed on the mobile devices of hundreds of people? How does one make sure that the messages are only sent to the intended recipient? While most instant message recording software has some type of built-in compliance and training functionality, this can only help with some situations. In other situations, training and compliance training should be taken with the phones themselves. Not only will this make a great legal matter easier to handle, but it will also make it much easier to train all employees on the appropriate use of the phones.